A new way to keep your customers on your site.
Have you ever logged into a website where there is a live chat ready to assist you while you’re online? You don’t even have to call the company, all you have to do and click on “chat” and a representative goes online to answer your questions. No need to “Press 1 for questions, Press 2 for answers, Press 3 for …” for what?! Sometimes it frustrates me to the bone when I listen to the prompts on the phone and you end up being put on hold anyway to wait for customer service. My trick - always ask for customer service during those voice prompts.
But recently, I have resolved many of my complaints using chat. I don’t need to wait all that long… I could browse the web while waiting to be answered and usually it takes only a minute to get someone to assist you. If I owned an online business, I will make sure that I install a chat software in order to assist my potential or current customers. It relieves a lot of the failed customer service by phone these days. It really is something that I like about the companies that offer the service. I know I just just go online and find an answer to my questions.
This is the best thing since sliced bread. If a company offers this on any online service, I will definitely patronize their products knowing I could get assistance whenever I need it.
